Feature Requests

I really wish patient's could have the option of getting portal notifications via SMS text messages versus just email!

I have several younger clients who prefer text over email. In fact, they often never check their emails. It would be fantastic if we could choose to send a portal message to their SMS, especially if it is a more urgent matter.

Mobile App for Patient Portal

The formatting for the BOOK button on the patient portal webpage keeps getting missed by patients. They keep looking for it on the lest instead, and choosing appointments. And when I point out the correct option, they say it doesn't stand out to them at all. It's actually quite irritating to keep happening, so if there's an easy fix with formatting to make it stand out more that would be greatly appreciated!

Is there a way to add a diagnosis to patient chart without generating a note? That would be nice.

Clients have tried to download videos so I can see things in real time and they are always too big. Can we fix this? Right now I have to open a google drive and put videos there under patients (i am a veterinarian- no hippa)

This will be a great feature. Instead of clients messaging the "portal' they can select which assigned provider their case they are able to send direct message.

I have a suggestion to improve the patient portal messaging system, which could help streamline communication for cases involving multiple email contacts. Here’s a breakdown of the idea: Current Issue: Patients under 17 or adults with guardianship often have multiple associated emails (e.g., divorced parents, guardians). This leads to confusion about which email should be used for communication, causing frustration for users. Proposed Solution: Toggle Option: Implement a feature similar ​to an email CC function. Dropdown Menu: Add a dropdown menu in the messaging system. Options: Include options like "email ALL" or "email X only" to select recipients easily. Benefits: Streamlined Communication: Ensures all necessary parties receive messages without extra steps. User Satisfaction: Reduces confusion and frustration for both staff and families. Compliance: Helps meet legal requirements for communication, such as court orders. This feature would make the system more intuitive and efficient for everyone involved. Let me know if you need more details or have any questions.

I wish when Clients/Pts log into their portal they had more access to edit info on their own like, address, insurance info ( diff company, id & grp #), phone number and other information