Feature Requests

Very frequently people can't find the email or text with link to forms. So they do not do them. I don't think that there is a way for them to see them listed on portal and be able to click on them to complete. If so, please let me know! But if not, this will be a great feature to add and save a lot of time and resending of forms not completed. Thank you, C

Mobile App for Patient Portal

I often do administrative work after hours, but as a psychiatrist with a small practice I work very hard to set boundaries with patients around my availability. It is essential that I send communications within my posted business hours, not at 9 p.m. (even though realistically that is when some of the work happens!) I use the send later feature in Gmail regularly, but would love to have that capacity within the portal. My current work around is to draft the message and then set reminders in my phone for 8 a.m. the following day, but would love to automate it. Thanks for considering!

Another request to have a better portal that the client can pick the person they want to talk with. I swear I seen something that they were implementing this??? I can find anything about it now though so I may of imagined it.:)

The ability to schedule when a portal message is sent to a patient would be very helpful. I don't want patients to expect weekend/after hours messages, but would be very helpful to write messages at my convenience to send later during business hours.

Please provide a means through which secure messages can either be printed and/or imported into a treatment note. Bonus points if you can add a feature that allows the provider to select specific messages or date ranges of messages to import into the client's medical record. I realize that there's a current option to export secure messages to a CSV file. However, this format is editable upon export and doesn't protect or maintain the integrity of secure messages in any meaningful way (i.e., it may not hold up well in court).

This would be super helpful for those of us who treat kids!

One doctor should be able to go on vacation without closing the whole office! Each practitioner needs to be able to set an autoresponder that doesn't affect the entire office.

I need a way to either email or portal message all clients BUT if they’re not signed up for the portal (which honestly, if they filled out an intake form it should be automatic) — it will invite them to do so!

The ability to let individual providers in a group practice each set their own messaging auto reply. Being able to set specific days/hours of the week with different autoreplies would be helpful as well. As is, there is no way for individual providers to notify clients who message that they are out of the office, which is a liability issue.