Feature Requests

Please provide a means through which we can simplify appointment reminders for telehealth appointments. My clients get multiple different emails, some include an invitation code and some include an appointment link. It is entirely confusing and unclear which link/reminder includes what and which emails include the link that does not require a separate code to join their telehealth appointment.

It would be really helpful to have the option to add more than 1 email &/or phone# for appt reminders. We work with teens who need the link/reminders sent to them for appts., but parents also want to be copied on the reminders. The same option would be helpful with invoices when parents are divorced & sharing financial responsibility for copays, deductibles, etc.

There should be an added option to allow the patients to reschedule from their phone. So instead of 'YES" for confirmation, and "NO" for cancel. Allow "1" for confirm, "2" for reschedule, and "3" for cancel.

Could we have a feature to make appointment reminders specific to the client. Currently our whole practice is set up for SMS reminders, but it would be nice to allow some patients to opt for a phone call or email reminder option, without taking away the default setting of it being an SMS.

We have a group practice. It only shows the main counselor on the appointment reminder. Can you please add an option where we can have each individual counselors name on it

It would be great if we could customize appointment settings based on the appointment. For example enable appointment reminders for an individual therapy services but not for collateral care appointments. We have clients, for example, that are seen daily in our IOP and do not need daily reminders. Only certain services we offer would benefit from reminders. The way the settings are currently set we can either enable appointment reminders for all services or none at all.

It would be nice for the check-in link to arrive on the reminder text allowing the patient to use it upon arrival the next day.

Patients are wary of picking up phone calls from unfamiliar numbers, is there a way to control this or use our existing number as a caller id?

Different Reminders for different types of appts, one of our appts you need a driver the others you dont but in our reminder says you must have a ride home"