Feature Requests

Hello, I'd like to request a waitlist feature, which allows patients to add their name to a waitlist should an earlier appointment become availlable.

Fantastic that the waitlist was added, thank you. One of the key items that had been in the original discussions was a way for patients to add themselves to it directly. Please add that feature for consideration, as that is what's needed to bring the scheduler closer to feature parity to most competitors.

When blocking off a timeframe, it would be helpful to add notes indicating whether it is for a meeting, a specific topic, a participant name, a Zoom link, a phone number, or any other relevant details. This information would clarify the purpose of the block and help prevent others from scheduling during that time. Plus, adding color to set it apart from other patient appointments, lunch breaks, blocking in-person or virtual, etc. would be AMAZING!

Since IQ already integrate with Zoom meeting, can it also integrate with Zoom phone?

Please allow for unlimited repeating schedule without an end date. This is too hard to keep up with

I book 3 appointments at the same time and I would love a feature that does this automatically (as if they are all tied together) rather than booking each one separately. The first app is the intake, 3 weeks later I book the testing app, and then another 3 weeks later I book the feedback app. I know there is a package feature but most of these appointments are for insurance paid patients so a package doesn’t apply and the package feature just books next available not on a specific timeframe. Having the appointments booked together would help with initial onboarding and if one is cancelled they all get cancelled rather than having to search to find the other appointments to manually cancel.

Currently, administrative staff managing multiple practitioners must use a non-intuitive calendar icon to switch views. This creates a significant bottleneck in fast-paced clinical environments. When an admin needs to quickly cross-reference three or four schedules to book a patient, the current UI requires too many clicks and lacks the visual clarity needed for high-volume scheduling. Would be great to see a mirroring of the Main Account calendar interface for users with "Admin" or "Assistant" permissions to include: The ability to toggle between provider's calendars (similar to main account) Permission-based parity so that staff tasked with scheduling can see the same bird's-eye view as the account owner. As our practice grows and IntakeQ subscription costs increase, we hope the platform’s core administrative tools will scale with us. Efficiency for our front-desk staff is the pulse of our clinic; without this feature, we spend more time navigating the software than we do serving our patients.

Right now I have to completely redo a repeat if there is one day that isn’t available. Allow to opt out of reschedule for date that might be unavailable on a repeat. For instance if I’m repeating every Thursday but there is one of those Thursdays that I’m out of the office, allow to skip that week and continue with repeat without having to create two different repeat scheduled to avoid that slot. Sometimes I don’t want to reschedule the client I just need to skip that week

It would be nice when booking a existing patient, that it would pull the last booking options versus defaulting to whatever appt time if listed first as we often book an existing patient as New patient appointment only to go right back in to change to the correct appt type.

Currently, SMS reminders basically at any time, will take up 2 units. This is frustrating. The day/month are spelled out in the reminder, and then if you have confirmation enabled, it says "reply yes to confirm or no to cancel." Changing this to a confirmation link would also shorten the length of text.