Feature Requests

It would be great if we could require clients to enter their current address before accessing the video for telehealth appointments, ensuring they are in a state where we are licensed at the time of the appointment.

ability to filter background, even just blur option telehealth waiting room icon to indicate if attendee has joined the session

It would be very helpful to be able to have the video call and notes in one tab.

I am not very good at looking at the time in person much less on telehealth. However the ADVANTAGE with telehealth is you’re looking at a computer to see the person so it SHOULD have an elapsed time function somewhere on the screen to see when the appointment started and how long the appt has been going.

It is so great to be back with IntakeQ after a few years! Anyway, doxy.me is a fantastic virtual waiting room (zoom backend I believe). The EHR I am coming from had doxy.me integrated with the calendar and it worked great. Doxy.me also has a bunch of telehealth tools for better, interactive telelhealth meetings such as whiteboard, document exchange and signing...Thank you!

Looking for the ability to change PracticeQ's Telehealth background (blur, picture, etc). The current system does not provide this function. Having the following features will also be greatly helpful: -Be able to access patients’ most recent submitted forms (like intake forms and questionnaires for new patients), or most recent note during a video visit, without having to leave the video. -Starting a note during a session rather than doing a split screen. -Screen sharing.

It would be tremendously helpful to have the ability to navigate the chart and document the patient visit in the same window as the video pane.

Many times my clients have tried to get into their video telehealth session and even though the link seems like it should be active, when they click on it IntakeQ says the link is expired. When the client clicks on it they can't get into the session, which causes them anxiety. Consequently I've had to do a lot of last minute pivots. Please fix this--thank you!

I'd love to be able to enable telehealth at the location level instead of the service level so that we don't have to create separate service listings. Our services list is incredibly cluttered with listings like this: "Individual Therapy - Virtual - 60 mins" "IT - Virtual - 90 mins" "IT - In person - 60 mins" "IT - In Person - 90 mins." And we have multiple service types so multiply this out by 4 services, say, and that's 16 listings. Would need to make it so the virtual appts have the appropriate modifier for insurance.

I would like to be able to have emails and texts as appointment reminders for patients. Some patients prefer the text reminder, but want to get the video link in their email to use their desktop or tablet for the video call.