Technical Support Phone Number | Voters

Technical Support Phone Number

under review

Caroline Shannon

It would be extremely beneficial for IntakeQ to have a technical support phone number, in order to get immediate assistance if an issue would occur. Having to communicate strictly by email can be a hassle at times.

September 25, 2023

Tina Koro (IntakeQ)

marked this post as

under review

Tina Koro (IntakeQ)

Merged in a post:

Zoom/Video Call For Support Help

Matti S.

Would love the ability to jump on a zoom call, or be able to screen share to show the issue we are having to help when needing support.

August 27, 2024

Tina Koro (IntakeQ)

Merged in a post:

JUST ANY GENERAL TRAINING AND SUPPORT

Nicole Jablon

We need training and more immediate support about solving user interface and tech issues. Basic problems are addressed through back and forth emailing in a long dragged out process and a lot is lost in translation. Even a basic super user training provided by practiceQ for a single superuser representative so they can go back to their practice and be helpful.

August 27, 2024

Tina Koro (IntakeQ)

Merged in a post:

user support

Brea Di Dato FNP-C PMHNP-BC Nurse Practitioner

I would love a live chat option or a phone number to call to get the support needed for issues in intakeq. Emailing for tech support is cumbersome while I am actively seeing clients and running a practice.

August 27, 2024

Rebecca Feck

yes

Amanda Herron

I agree. Several back and forth emails over several hours could often be avoided through a 3-5 minute phone call.

Lisa M Wolfe-Schacter

Yes! Please. This would be helpful with issues that are urgent

Cherie Blickenstaff

I agree, while support is usually responsive, in some cases we've gone round in circles a bit misunderstanding the point when a 2 minute phone call could've clarified the whole thing.

Laurie Schlosser

I really find calls much more time consuming than email. You often have to wait to get connect and put on hold while the look into it. IQ has been responsive and timely when I email them for help.

Lorena Garza

Yes please! Unfortunately I have had to contact support several times and it would be so much easier to have a number to call and get a solution in real time.

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