SMS notifications for Patient portal
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Tina Koro (IntakeQ)
Merged in a post:
SMS Notifications
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Christina Anderson
Please allow patients to receive SMS notifications when they have a new message in the portal.
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Tina Koro (IntakeQ)
Merged in a post:
SMS text message portal notifications
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Sharon R.
I really wish patient's could have the option of getting portal notifications via SMS text messages versus just email!
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Tina Koro (IntakeQ)
Merged in a post:
SMS Notification for Providers
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Ryan Young
Is there any way to be notified when a patient sends a message through the portal? Either through SMS or email?
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Kaneisha Teague
This would be very helpful. Requiring patients to check email for portal notifications reduces engagement and compliance.
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Dr. Beau Casey
YES! The delay in email notifications for portal messages is very concerning. I wish this was already in place.
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Chi Huang
It would also great if we could know that the notification went out (and was read/received)
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Lidya Mejia
I've found a work around for this. I created a form called 'Portal Message'. Then I go to Settings ->Other Messages -> SMS Messages-> and write 'you have a portal message from XYZ. Please click this link to log in'. & link the portal log in. It will still have the link to the form, If they accidentally click on the form link, on the form I put 'please use this link to log into your patient portal'. You will have to delete the form after (if you don't want it to be an incomplete form) and you have to manually go to the form and click 'send form to client' and choose SMS, but this option has been better than just having email and allows me to text the patient they have a message instead. Now sometimes it won't deliver because it's marked as spam, so avoid using phrases like 'disregard other link' or exclamations or have your business name repeated too many times.
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Dr. Beau Casey
Lidya Mejia Thank you for this!
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Lidya Mejia
I've found a work around for this. I created a form called 'Portal Message'. Then I go to Settings ->Other Messages -> SMS Messages-> and write 'you have a portal message from XYZ. Please click this link to log in'. & link the portal log in. It will still have the link to the form, If they accidentally click on the form link, on the form I put 'please use this link to log into your patient portal'. You will have to delete the form after (if you don't want it to be an incomplete form) and you have to manually go to the form and click 'send form to client' and choose SMS, but this option has been better than just having email and allows me to text the patient they have a message instead. Now sometimes it won't deliver because it's marked as spam, so avoid using phrases like 'disregard other link' or exclamations or have your business name repeated too many times.
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Christina Anderson
Lidya Mejia This is a great workaround, thank you!!
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Lidya Mejia
Christina Anderson You're welcome!
Another work around I've trying out is making 'portal message' a service (hidden from patients on booking link) & scheduling it on the calendar.
Then in scheduled SMS, I put the same message.
" [Company] has sent you a message. Log into your patient portal at [patient portal link] to speak with your provider. " -
this phrasing wasn't marked as spam and got delivered.
If you haven't done scheduled SMS before, go to Bookings -> Messages -> Scheduled SMS
To make it a service, I've been using the following settings
Reminder: None
Charge: $0
'Prevent Insurance Billing'
'Hidden Service'
'Treat this service as an event'
Now this one won't have the form link attached, but it may be recorded as a session without a note. You can then just delete the session.
Here's a screen shot.
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Exie Buehler
I suggested this as well - I can't imagine this would be a difficult thing to do. My younger clients definitely prefer text over email
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Matthew Laird, PMHNP-BC
Idk; I had a patient complaining the other day my EHR sent way too many notifications and they were “overstimulating her,” which I sincerely agreed, there is a point when too many SMS messages was even enough, though, I’ve reduced the amount I send, so I’m not sure if she’s confusing mine with her work SMS messages and others..
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Sharon R.
Matthew Laird, PMHNP-BC I would say your patient is an outlier though. I have way more people complaining that they can't get text notifications when we send them portal messages so they feel like they have to constantly log in and check to see if we have responded to them. I think people should at least be able to have this as an option.
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Matthew Laird, PMHNP-BC
Sharon R.Agreed. She works as an EHR architect. Trust me; the “design” of IntakeQ is a relief and welcome dodge as I’m usually the target. 🎯 I’m usually “expensive.” We’ve cleared “that” complaint; I think. Onward to prestige text tones! Jk
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