As a dedicated users of your software for our practices, I want to express how much we value the platform, as it’s been essential in streamlining our practice management and client interactions. However, I believe there is a feature missing that would significantly enhance both client retention and satisfaction: a rewards/points system.

As a concierge wellness practice, we place immense value on creating personalized and engaging experiences for our clients. Offering a rewards or points-based system would help incentivize repeat business, build stronger customer loyalty, and further improve client satisfaction. Many of our clients appreciate feeling valued for their continued patronage, and a loyalty program could help differentiate our services in a competitive market.

While there are third-party platforms that offer similar programs, having this capability directly integrated within the EMR would provide a seamless experience for both the business and the clients. It would allow us to:

*Track customer activity and reward frequent sessions or referrals.

*Automate points accumulation based on specific services purchased.

*Offer personalized rewards, discounts, or exclusive promotions to our loyal clients.

Given the growing trend of client-centric practices, I believe that implementing a points/rewards system in the near future would add significant value toPracticeQ and help your users—like myself and my colleagues—stay competitive.