Remove cancel appt option from reminder text/email
D
Danielle Rowan
Make an option so that the client will still get the appointment reminder but is not able to cancel their appointment without calling the office. Or at least when they do cancel from their appointment reminders make sure the appointment cancellation specifies that they did not call in to cancel.
M
Marianne Weight
Yes please! Or at least have a better way of letting us see when a patient has responded! There are so many ways to make this feature better, I saw several other suggestions about the same topic.
A
Althea Herrell, LCSW, CCTP
If you choose to modify the reminder email, please make it an option for providers to choose to have the cancel button available on the reminder email or to choose have it unavailable. I really like my clients being able to cancel appointments via the email reminders.
D
Dr. Tieya M. Qualls, PT, DPT, PRPC
Or can there be a statement added to the cancellation that says, “this cancellation is not completed until you’ve contacted your providers office”, or something like that.