Remove cancel appt option from reminder text/email
D
Danielle Rowan
Make an option so that the client will still get the appointment reminder but is not able to cancel their appointment without calling the office. Or at least when they do cancel from their appointment reminders make sure the appointment cancellation specifies that they did not call in to cancel.
D
Dr. Tieya M. Qualls, PT, DPT, PRPC
Or can there be a statement added to the cancellation that says, “this cancellation is not completed until you’ve contacted your providers office”, or something like that.