If a patient locks themselves out of their portal account, there isn't a notification or sign that makes the office aware of the lockout (unless we happen to be looking at that patient's event log, which would be extraordinarily lucky!). Patients have to reach out to us to let us know they have been locked out. Our office is currently doing telehealth the majority of the time, so being locked out has caused some patients to miss their scheduled appointment. Some sort of notification would be great, so we can unlock their account as quickly as possible, and keep the appointments running on time!