There's nothing worse than coming into work will need to find your first appointment of the day has canceled late and your next client isn't for another three or four hours.

When a client cancels within 24 hours, they cannot do so by responding to the text. They have to call our office or send an email which is very inefficient because there's no way to notify the therapist of a cancellation unless they get on their email before they go to work every day. (Didnt the system used to be able to send an SMS to notify me of a cancel? without PHI? I know it can email, why not SMS without PHI?)

There has got to be a way to have the system send an sms notification text to let me know that a client has canceled or something like that.

The other compounding factor is we don't use a click a button to cancel. We change the type of appointment to be a no-show charge or no-show not charge which doesn't create a notification. They do click on missed the appointment which COULD generate a text SMS notification if that was an options. It could say “ a lcient session was cancelled” it doesn't have to send the PHI. It just has to notify me to not drive into work and waste three hours of my life.

Or have pre determined generic messages staff can send that will send me an SMS.