Messages from client to practitioner | Voters

Messages from client to practitioner

Elizabeth Onyejekwe

It would nice for private messages from client to practitioner be seen by the practitioner only and then they can assign it to staff if needed. Having notes from client open and being responded to by staff straight may impact client's privacy and trust in practitioner.

August 10, 2023

Kristen Johnson

I agree with this. The messaging feature is a great way for providers to receive updates, but when our admins use it for communication everything in one thread is too much. If we had a way to separate the provider thread from other staff messages, or if they were able to select who they want to send the message to, it would be beneficial.