Yes agreed - it causes a lot of confusion for our clients to get invoiced for a balance when we are just waiting on a secondary payment to come in; need to get secondary billing set up but even before then, if secondary is there, to register the "status" as waiting/pending secondary insurance rather than auto-invoicing. Then once the secondary has been reconciled, send out the invoice if there's a balance after that. I imagine having an "if-then" chain of command would work --> if a secondary was included on the claim, then set the status to NOT auto-invoice once the primary EOB/ERA is processed. Anything else you can do along those lines would be helpful e.g. setting up auto-reconcile of secondaries etc

Yes! The is a part of why we are having issues with people paying the invoice that has been labeled "PAST DUE" by IntakeQ but actually it is the "PENDING SECONDARY INSURANCE PAYMENT".

WOULD LOVE THIS. Just putting into a submitted status again and having to sift through so many claims is tedious process.