We are often unaware of features new and existing or not fully utilizing this EHR because there is no available training and the library of resources does not offer a lot of options that make it as user friendly for our team- such as new user training videos, EHR introduction of features, etc. We often have to go out of our way and just explore the EHR to seek solutions of how to use the EHR because there is not quality onboarding of resources or support. Even taking time out to contact customer service doesn't always render solutions as we are told a ticket will be placed to answer our question via email response leaving us back to square one to figure out use and solutions on our own. All of this results in most likely missing out on knowing features, how to implement or how to optimize use of this EHR so that it is serving us better.