AUTO RESPONDER When patient responds to portal emails | Voters

AUTO RESPONDER When patient responds to portal emails

Dr. Nicole Sundene

An automatic autoresponder should go out to patients so they know they cannot respond to emails from scheduling and this is not a good way to cancel their appt with a spam email folder nobody in our office ever checks or looks at.

February 14, 2025

Amy Zipp

Doesn’t totally solve it but in case this helps, 1) we put it in our intake forms (cancellation policy that is a signed consent form…as well as in portal widget that they agree to) that they have to use the portal to cancel, the time limits for it etc. Also, at the bottom of email templates we added a line that it’s a no reply email. It technically is not but it is to us. 🙃

Dr. Nicole Sundene

Amy Zipp thank you we do this too but people still email and respond and having in all bold caps not to respond to the email looks pretty rude but it is the only way we can stop them from thinking they can attach documents that are not secure or cancel at the last minute by responding to the email reminder. UGH they will always find a way!