Appointment Reminders: Multiple Ways | Voters

Appointment Reminders: Multiple Ways

planned

Emily DelConte

I would like to be able to have emails and texts as appointment reminders for patients. Some patients prefer the text reminder, but want to get the video link in their email to use their desktop or tablet for the video call.

August 24, 2022

Tina Koro (IntakeQ)

marked this post as

planned

Tina Koro (IntakeQ)

Merged in a post:

text or email

Jill Davis

I would like to be able to select how individual clients receive reminders....either SMS or email.

January 9, 2025

Tina Koro (IntakeQ)

marked this post as

under review

Ryne Evans

you can do this via the appointment screen when scheduling.

Ruth Lutchenberg

you can choose that in Booking settings. I do agree that the ability to select both would be a good addition.

Sarah Trunk

I agree, or the ability to select both too

Leslie Potter

If you're using the same telehealth link for all sessions there is a workaround for this. But if a new URL is generated for each telehealth session, then this is currently not an option.

Ryne Evans

There is a kind of work around for this; you can create additional reminders in the bookings--booking settings--messages. :)

Emily DelConte

Ryne Evans: I have email reminders set up in this location, but it says "When to send it:

This email will be sent when the reminder type is set to Email" doesn't give me any other options. So if reminder type is set to "text" it will not generate this email as well. Perhaps I am missing something