2-Way SMS Texting with Clients directly in IntakeQ
planned
C
Chris Cox
We currently use ReviewWave (https://www.reviewwave.com/business-texting/) for our 2-way SMS texting with patients which is really beneficial because they can text our office phone number as a form of communication and we can message them back via SMS with custom or templated responses... We can even text them photos and videos. With our old EHR, we used to have our appointment reminders send from our office phone number as well through the Review Wave integration so it would be awesome if we could have our text automations for appointment reminders, etc, sent from our Office Phone Number in addition to 2-way texting so its consistent.
With this feature, we'd encourage our clients to save our office phone number into their phone and inform them that they can call, text, leave a voice mail, and will be receiving all of their appointment reminders from this number (if applicable)...
Ideally we'd be able to SMS message our clients through the Secure Messaging section of IntakeQ or directly in the client profile page...
T
Tina Koro (IntakeQ)
Hi all, we are gearing up to begin an Early Access program for our patient engagement suite of features we are calling Engage. Engage Premium will include a 2-way texting feature called Patient Communicator. We have limited room for Early Access participation. It will require that you adopt and test all patient engagement features, which requires disabling your existing PQ patient reminders and adopting the new patient reminders in Engage Premium. If you're interested, please email tina.koro@intakeq.com.
K
Kayzandra Bond
Tina Koro (IntakeQ) Hello, Tina! I just emailed you about my practices interest in this program. But I wanted to be sure we contacted you in the proper chanel. Thank you.
A
Allyson Smith
We won't be making the switch until this happens. Integeration with Spruce would be AMAZING!!!
T
Tina Koro (IntakeQ)
planned
D
Dr Tingyin (Tina) Chee
Tina Koro (IntakeQ) - what's the estimated timeline for this, and when will we have more info on the features? Have been on market to change voip systems, and if this is coming out soon, may hold for this change
T
Tina Koro (IntakeQ)
Dr Tingyin (Tina) Chee Planned for Q2 2025. More info on features will come within a few weeks of the release.
A
Amy Zipp
Only want this is the system will pull the text into the messaging portal. Otherwise it is too messy for managing all the communication in multiple places & for the sake of any audits to show in chronological order what went down. Thanks
K
Katherine Morrison
Yes! this would be great. We currently use spruce for this and a third party is building a Spruce-IQ integration is my understanding
Patricia Pop
Wow thanks for the suggestion!
T
Tina Koro (IntakeQ)
Merged in a post:
Text patients from PracticeQ
A
Angela Fugate
Please allow the ability to send text messages to patients who opt in for same. Perhaps we could have a small area in the margin where we can enter the text contents and click "send". I see most of my patients only one time, so the portal is clunky for us. The ability to text would be great.
Additionally, please add the option to text an invoice. No one checks their emails and paying from phones is super common now.
Y
Yodit Jewett
Agree
B
Brenda B. Franson
Yes, please
M
Matias Massaro, DNP
Integrating with the Spruce API would be chef’s kiss.
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