Feature Requests

Option for clients to receive an SMS notification when they receive a message in the patient portal. Right now, they can only receive email notifications.

Can you please please add a 8 day ahead of appointment reminder SMS. You only have 4 days max and all my cancels come in then and I can not fill the appointments bc it is too last min for my clients to get child care or work request off.

We currently use ReviewWave ( https://www.reviewwave.com/business-texting/ ) for our 2-way SMS texting with patients which is really beneficial because they can text our office phone number as a form of communication and we can message them back via SMS with custom or templated responses... We can even text them photos and videos. With our old EHR, we used to have our appointment reminders send from our office phone number as well through the Review Wave integration so it would be awesome if we could have our text automations for appointment reminders, etc, sent from our Office Phone Number in addition to 2-way texting so its consistent. With this feature, we'd encourage our clients to save our office phone number into their phone and inform them that they can call, text, leave a voice mail, and will be receiving all of their appointment reminders from this number (if applicable)... Ideally we'd be able to SMS message our clients through the Secure Messaging section of IntakeQ or directly in the client profile page...

I've found you can schedule specific SMS to patients under Booking -> Booking Settings -> Messages. I love this feature, but I would like to use it to update clients on the status of their treatment plan (in particular for initial evaluations and re-evaluations where there are a set of procedures that have to happen before we can see the patient). Right now, I'm able to schedule messages only after a specific time frame. But the time frame that these tasks are completed vary. I would love to be able to have a 'snippet' of prewritten messages with a "send SMS to client" button similar to how we can send a form to a specific client. I've attached a screen shot of my example. Thank you!

You have to choose an exact time of day to send out reminders for all clients. I'd like the option to send 24 hour reminders from their appointment time instead. That way they're getting more accurate and relevant reminders.